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Owned and operated by Longevity Living, LLC, we welcome every question about saunas, massage chairs, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and massage chairs may include white-glove delivery coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If your tracking information has not updated within 48 hours, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If a sauna, massage chair, or red light therapy mat does not meet your expectations, please review our Return Policy page for full details on eligibility, condition requirements, and how to initiate a return.
Can I exchange an item for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Please contact our team with your order number and the model you would like instead. We will walk you through the exchange process and any differences in pricing.
How do I choose between an infrared sauna and a traditional sauna?
Infrared saunas use radiant heat panels that warm the body directly at lower ambient temperatures, while traditional saunas heat the air in the cabin to higher temperatures. Your choice often depends on preferred heat style, available space, and electrical requirements. Our team can help you compare models for your home setup.
What should I consider before purchasing a massage chair?
Key factors include the chair's track type (S-track vs. L-track), the massage techniques it offers, your available floor space, and any specific areas of the body you want targeted. We recommend reviewing the dimensions and feature specifications on each product page, and our team is always available to help narrow down the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to reply to every inquiry within one business day so you never feel left waiting.
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Curated Quality
Every sauna, massage chair, and therapy mat in our collection is selected for craftsmanship and lasting performance.
30-Day Returns
If your purchase is not the right fit, our return process is straightforward and backed by our Return Policy.
